📦 Shipping Policy
Order Processing
All orders are processed within 1–3 business days after payment confirmation. Custom or made-to-order pieces may require additional production time, which will be clearly stated on the product page.
Shipping Methods & Delivery Time
We offer secure shipping options with tracking:
- Standard Shipping: 5–10 business days
- Express Shipping: 2–5 business days (where available)
Delivery times may vary depending on destination and customs procedures.
Order Tracking
Once your order is shipped, you’ll receive a confirmation email with your tracking number. You can track your shipment through the carrier’s website.
Shipping Charges
Shipping fees are calculated at checkout based on your location and selected delivery method. Occasionally, free shipping promotions may apply to select orders.
International Shipping
We ship worldwide. Customers are responsible for any customs duties, taxes, or import fees imposed by their country. These charges are not included in the order total and must be paid by the recipient.
Shipping Safety
All jewelry is securely packaged and insured during transit. If your package appears damaged upon delivery, please do not accept it and contact us immediately.
🔄 Returns & Exchanges Policy
Eligibility
We accept returns and exchanges within 7 days of the delivery date for most products, provided the items meet all of the following:
✔ Unworn and unused
✔ In original condition
✔ With original packaging and tags
✔ No signs of wear, damage, or alteration
Non-Returnable Items
Certain items cannot be returned due to hygiene and customization:
❌ Final sale items
❌ Personalized or engraved jewelry
❌ Made-to-order or custom designs
Please check the product page for return eligibility before purchasing.
How to Request a Return
- Email us at support@blushcaratjewels.com with your order number.
- Specify whether you want a refund or exchange.
- We’ll reply with a return authorization and shipping instructions.
Return Shipping
Customers are responsible for return shipping charges unless the return is due to a defect or error by us. We recommend using a tracked and insured service, as we cannot accept responsibility for lost returns.
Refunds
Once we receive and inspect your return, we will notify you of approval or rejection. Approved refunds will be issued to your original payment method within 5–7 business days.
Exchanges
If you’re exchanging for a different size or design, we’ll help coordinate the new order once your return is received. Size upgrades or design changes may incur additional charges.
Damaged or Defective Items
If your jewelry arrives damaged or defective, contact us within 48 hours of delivery with photos. We will replace or repair the item at no additional cost.
💎 Additional Information
Customer Support
Need help? Email support@blushcaratjewels.com or visit our Contact page. We aim to reply within 24 hours.