1. What materials are your jewelry made of?
Our pieces are crafted from high-quality metals such as 14K/18K/22K gold, rose gold, and sterling silver, and may include lab-grown or natural gemstones depending on the product description.
2. Do you offer customization or bespoke designs?
Yes! We provide customization services including engraving, metal choice, gemstone upgrades, and design alterations. Contact us with your idea and we’ll help bring it to life.
3. How long does delivery take?
Standard delivery typically takes 5–10 business days (depending on your location). Customized or made-to-order pieces may take 2–4 weeks. Exact timelines are shown at checkout.
4. What is your return and exchange policy?
We accept returns or exchanges within 15 days of delivery for unworn, unaltered jewelry in original packaging. Customized items may have different terms. see our Return Policy page for details.
5. Is my order insured during shipping?
Yes. All shipments are securely packaged and insured, and include tracking. You’ll receive email updates from dispatch to delivery.
6. Do you offer warranty or jewelry care services?
We offer a manufacturer warranty against defects. We also provide care tips and optional maintenance services like polishing and resizing ask us for details.
7. How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can also log in to your account to check order status at any time.
8. What payment methods do you accept?
We accept all major payment options, including Visa, MasterCard, American Express, PayPal, and more securely processed at checkout.